Who operates Dawn Lamps?
Dawn Lamps is an online lighting store operated by dawnlamps LLC. The Dawn Lamps name is the customer-facing brand used on dawnlamps.com, while dawnlamps LLC is the legal business entity responsible for the website and its transactions.
How long does order processing take?
Most orders are prepared for shipment within 1-3 business days after payment has been confirmed. Business days are Monday through Friday, excluding U.S. public holidays. If a product has a different preparation time, the product page or an order-related email will provide the applicable information.
How long does delivery take?
Estimated transit times begin after order processing is complete:
· Standard shipping: approximately 7-12 business days
· Air shipping: approximately 5-9 business days
These are estimates, not guaranteed delivery dates. Weather, carrier capacity, address issues, customs procedures, peak-season volume, and other events outside our reasonable control can affect delivery.
Will I receive tracking information?
Yes. When tracking is available, we will send it to the email address used for the order. It can take up to 48 hours after shipment for a carrier's tracking page to show movement.
Can one order arrive in more than one package?
Yes. Products, shades, glass pieces, mounting hardware, or replacement components may be packed separately for safety or fulfilled from different facilities. Separate packages may have separate tracking numbers and may arrive on different days.
Can I change my shipping address or order details?
Contact us as soon as possible at info@dawnlamps.com. We will try to help before the order enters final processing or shipment, but changes are not guaranteed. Once a carrier has accepted a package, rerouting may be unavailable or may involve an additional carrier charge.
Can I cancel an order?
Send a cancellation request as soon as possible. An order can be canceled only if it has not entered irreversible processing, production, packing, or shipment. If the order has already shipped, it will be handled under our Return Policy. Custom, personalized, or specially configured items may not be cancellable after work has begun.
What should I do if my order arrives damaged, incomplete, or incorrect?
Please keep the product and all packaging, then email us within 7 calendar days after delivery. Include your order number, photos of the full product, close-up photos of the issue, photos of the box and internal packaging, and a photo of the shipping label. We will review the information and provide the most appropriate solution, which may include replacement parts, a replacement product, repair guidance, or a return.
What is your return window?
Eligible products may be returned within 30 calendar days after confirmed delivery. A return authorization is required before anything is shipped back. Products must be unused, uninstalled, unmodified, complete, and in their original protective packaging.
Who pays for return shipping?
For a return based on preference, size, finish selection, or a change of mind, the customer is responsible for return shipping. If we confirm that the wrong item was sent or that the item arrived damaged or materially defective, we will arrange an appropriate remedy and cover reasonable shipping costs associated with that remedy.
How long does a refund take?
After an authorized return arrives, we normally inspect it within 3-7 business days. Approved refunds are sent to the original payment method. The customer's bank or payment provider may require an additional 5-10 business days to post the credit.
Do your products have a warranty?
Eligible lighting fixtures are covered by our two-year limited warranty against qualifying defects in materials or workmanship under normal residential use. Please review the Warranty Policy for coverage, exclusions, and the claim process.
Should a professional install my light fixture?
Yes. Hardwired fixtures should be installed by a qualified electrician in accordance with the installation instructions and all applicable electrical and building codes. Customers are responsible for confirming voltage, junction-box support, ceiling capacity, dimmer compatibility, and local requirements before installation.
Are bulbs included?
Bulb inclusion varies by product. Please review the product description. If the listing does not clearly answer the question, contact us before ordering.
Are fixtures dimmable?
Dimming depends on the fixture, driver, bulb, and wall control. A product described as dimmable may still require a compatible dimmer and compatible bulbs. Confirm compatibility before installation.
Will the actual finish or glass look exactly like the website image?
We work to present colors and materials accurately, but screens display color differently. Hand-finished metal, handmade glass, natural stone, alabaster, wood, and similar materials can vary in tone, pattern, texture, bubbles, veining, and surface detail. Reasonable variation is part of the character of these materials and is not necessarily a defect.
Do items in my wishlist stay reserved?
No. A wishlist is a planning tool only. It does not reserve inventory, lock a price, or guarantee continued availability.
Where can Dawn Lamps deliver?
Available destinations and shipping methods are shown during checkout. If checkout does not accept your address, email us before placing an order. When cross-border delivery is available, the recipient may be responsible for local duties, import taxes, brokerage charges, or other government fees.
How can I contact customer service?
Email: info@dawnlamps.com
Customer service hours are Monday-Friday, 9:00 AM-7:00 PM Pacific Time. Pacific Time follows the America/Los_Angeles time zone, which is UTC-8 during standard time and UTC-7 during daylight saving time.
