Last Updated: July 17, 2026
This Shipping Policy explains how Dawn Lamps, operated by dawnlamps LLC, processes and delivers orders placed through dawnlamps.com.
1. Order Processing
Most orders are processed within 1-3 business days after payment has been successfully confirmed. Business days are Monday through Friday, excluding U.S. public holidays.
Order processing includes payment review, order verification, product preparation, quality checks where applicable, packaging, and transfer to a carrier. Processing time is separate from transit time.
If an item requires a different preparation period, or if additional verification is needed, we will communicate the available information by email.
2. Estimated Transit Times
After processing is complete, estimated delivery times are:
· Standard shipping: 7-12 business days
· Air shipping: 5-9 business days
Delivery estimates begin when the package is accepted by the carrier. They are estimates rather than guaranteed arrival dates.
For example, an order using standard shipping will normally require 1-3 business days of processing plus approximately 7-12 business days in transit.
3. Shipping Methods and Charges
Available shipping services and any applicable charges are displayed during checkout or communicated before payment when a manual quote is required. Shipping options can vary based on product dimensions, weight, destination, and carrier availability.
Selecting an expedited or air option shortens the expected transit period but does not normally eliminate order-processing time.
4. Tracking
When tracking is available, a shipping confirmation will be sent to the order email address. Carrier systems can take up to 48 hours to display the first scan or movement.
5. Split Shipments
An order may be divided into multiple shipments to protect fragile components or because items are prepared at different locations. Glass, shades, crystals, hardware, or replacement parts may be packed separately. Each package may have its own tracking number and delivery date.
6. Delivery Address
Customers are responsible for providing a complete and accurate address, including apartment, suite, unit, access code, recipient name, and reachable contact information where applicable.
Contact info@dawnlamps.com immediately if an address must be corrected. We will try to update the order before shipment, but we cannot guarantee changes after processing has begun. Carrier correction, interception, storage, redelivery, or reshipment fees caused by an incorrect or incomplete address may be charged to the customer.
7. Delivery Inspection
Inspect packages promptly after delivery. For large or freight-delivered products, examine the outside of the carton before accepting the shipment when possible. Note visible damage on the carrier's delivery record and take photographs.
Do not discard cartons, protective foam, wooden frames, labels, or internal packaging until you have confirmed that the item is complete and undamaged.
8. Damaged, Missing, or Incorrect Items
Report visible shipping damage, missing parts, or an incorrect product within 7 calendar days after delivery by emailing info@dawnlamps.com.
Include:
· Your order number;
· A photo of the full product;
· Close-up photos of the issue;
· Photos of the exterior carton and internal packaging;
· A photo of the shipping label; and
· A short video when the issue concerns electrical operation.
We will review the documentation and provide an appropriate remedy. Depending on the circumstances, that remedy may include parts, technical assistance, replacement, repair, or an authorized return.
9. Carrier Delays
Delivery can be affected by weather, natural disasters, carrier congestion, customs review, public holidays, labor disruption, incorrect addresses, remote-area service limits, government action, or other circumstances outside our reasonable control.
We will provide available tracking and reasonable assistance, but we are not responsible for a carrier delay that we did not cause.
10. Packages Marked Delivered
If tracking shows "delivered" but the package cannot be found, check all entrances and safe locations, ask household members, neighbors, reception staff, or building management, and contact the carrier. If the package remains missing, email us promptly so we can determine whether a carrier inquiry is available.
11. Undeliverable or Refused Packages
A customer should not refuse a shipment unless the carrier and Dawn Lamps have been contacted regarding visible damage or another documented issue. A package returned because of refusal, an inaccurate address, repeated failed delivery, or failure to collect may incur carrier return, storage, reshipment, or handling charges. Those amounts may be deducted from an otherwise approved refund where permitted by law.
12. Cross-Border Delivery
When delivery outside the United States is available, the recipient may be responsible for import duties, VAT, customs charges, brokerage fees, or other government assessments unless checkout expressly states that they are included. Customs processing can extend delivery time.
13. Order Changes and Cancellations
Send a change or cancellation request as soon as possible. A request is not effective until Dawn Lamps confirms it in writing. Once an order has entered irreversible processing, packing, or shipment, it may no longer be changed or canceled and may instead be subject to the Return Policy.
14. Contact
Email: info@dawnlamps.com
Customer Service Hours: Monday-Friday, 9:00 AM-7:00 PM Pacific Time
