Last Updated: July 17, 2026
Dawn Lamps, operated by dawnlamps LLC, accepts eligible returns under the conditions below. Please read this policy before installing, assembling, modifying, or discarding the packaging for a product.
1. Return Window
An eligible return request must be submitted within 30 calendar days after the carrier confirms delivery. The return must be authorized by Dawn Lamps before it is shipped.
After authorization, follow the instructions and shipping deadline stated in the return email. An authorization can expire if the item is not shipped within the stated period.
2. Conditions for an Eligible Return
To qualify for a standard return, the product must be:
· Unused and uninstalled;
· Unwired and unmodified;
· Free from damage, scratches, stains, odors, or signs of use;
· Complete with all shades, glass, crystals, canopies, rods, chains, hardware, manuals, and accessories; and
· Repacked in the original protective packaging and carton in a condition suitable for safe return transit.
Cut wires, installed mounting hardware, removed protective films, discarded packing inserts, or incomplete packaging can make a lighting product unsafe to resell and may affect return eligibility or refund value.
3. Return Authorization Process
Email info@dawnlamps.com with:
· Order number;
· Item name and quantity;
· Reason for the return;
· Photos of the product and packaging; and
· Photos or video of any alleged damage or defect.
We will review the request and, if approved, provide return instructions and the correct return location. Do not mail a return to the Denver business address unless the authorization specifically directs you to do so. Unauthorized returns may be refused or delayed.
4. Items That Cannot Be Returned
Unless required by law or approved because of a confirmed defect or fulfillment error, the following are not eligible for a change-of-mind return:
· Installed, assembled, wired, used, altered, painted, or repaired products;
· Products with cut or shortened wires, cables, rods, chains, or mounting components;
· Custom, personalized, special-order, made-to-order, or customer-configured items identified as such before purchase;
· Final-sale or clearance items identified as non-returnable;
· Light bulbs, consumables, replacement components, or individual spare parts;
· Products missing original components or protective packaging; and
· Products damaged after delivery through handling, storage, installation, or use.
5. Return Shipping and Original Shipping Charges
For a return based on preference, dimensions, finish choice, or a change of mind, the customer is responsible for the cost and risk of return shipping. Use a trackable and adequately insured service suitable for fragile lighting.
Original shipping, air-shipping, expedited, handling, customs, and delivery-service charges are non-refundable unless the return results from a confirmed Dawn Lamps error or applicable law requires otherwise.
We do not charge a separate restocking fee for an eligible product returned unused, complete, and in its original protective packaging. However, a documented deduction may be made for missing parts, damaged packaging, product damage, unauthorized modification, or another loss in value caused after delivery.
6. Damaged, Defective, Missing, or Incorrect Products
Report shipping damage, missing parts, an incorrect item, or an apparent manufacturing defect within 7 calendar days after delivery. Keep all packaging and provide the photographs and information requested in the Shipping Policy.
Do not install a product that appears damaged, incomplete, or electrically unsafe. Installing or altering the product before our review may limit the available remedy if the installation causes additional damage or prevents verification.
When we confirm a covered issue, we may provide parts, technical support, repair, replacement, an authorized return, or another appropriate remedy. Dawn Lamps will cover reasonable shipping costs for the remedy we authorize.
7. Refund Review
Returned products are inspected after arrival. Inspection normally takes 3-7 business days. If approved, the refund is issued to the original payment method.
Banks and payment providers may require an additional 5-10 business days to display the credit. Dawn Lamps cannot control a financial institution's posting time.
8. Exchanges
We do not guarantee direct exchanges because replacement availability and prices can change. When an exchange is approved, we may process the original product as a return and ask the customer to place or approve a new order. Price differences and shipping charges may apply.
9. Order Cancellations
Contact us immediately to request cancellation. A cancellation is not complete until confirmed in writing. Orders that have entered production, irreversible processing, packing, or shipment may not be cancellable. If the order has shipped, the standard return conditions apply.
10. Refused or Undeliverable Shipments
Refusing a non-damaged shipment is not an approved return method. Carrier return charges, storage charges, address-correction fees, or other costs caused by refusal or an undeliverable address may be deducted from an otherwise approved refund.
11. Consumer Rights
This policy does not limit rights that cannot be waived under applicable consumer-protection law.
12. Contact
Email: info@dawnlamps.com
Customer Service Hours: Monday-Friday, 9:00 AM-7:00 PM Pacific Time
