Last Updated: July 17, 2026
Dawn Lamps, operated by dawnlamps LLC, provides the following two-year limited warranty for eligible lighting fixtures purchased directly through dawnlamps.com.
1. Warranty Period
The warranty begins on the date the product is delivered to the original purchaser and continues for two years.
2. What the Warranty Covers
Subject to this policy, the warranty covers a verified defect in materials or workmanship that appears during normal residential use. Covered issues may include a manufacturing failure of a fixture's structural component, socket, driver, integrated LED component, or supplied electrical component when the product was installed and used correctly.
3. Available Remedies
After reviewing a claim, Dawn Lamps may choose the remedy that is reasonable for the product and issue, including:
· Troubleshooting or installation guidance;
· Replacement hardware, glass, shades, sockets, drivers, or other components;
· Repair or a pre-authorized repair allowance;
· Replacement of the affected product; or
· A refund or partial refund when repair or replacement is not reasonably available.
A replacement product or component may differ slightly in finish, packaging, or design when the original version is no longer available. Any replacement remains covered for the remainder of the original warranty period.
4. What the Warranty Does Not Cover
The warranty does not cover:
· Light bulbs or consumable items unless expressly stated otherwise;
· Normal wear, finish aging, patina, fading, minor color change, or ordinary maintenance;
· Natural or handmade variations in glass, stone, alabaster, wood, metal, crystal, or other materials;
· Damage caused by incorrect voltage, incompatible bulbs, incompatible dimmers, power surges, or faulty building wiring;
· Improper installation, inadequate ceiling support, incorrect assembly, or failure to follow instructions;
· Damage from accidents, impact, misuse, abuse, water, excessive humidity, corrosion, chemicals, outdoor exposure, or unsuitable environmental conditions;
· Unauthorized modification, cutting, drilling, painting, rewiring, repair, or replacement parts;
· Damage caused during transportation arranged independently by the customer after the original delivery;
· Commercial, hospitality, rental, or other non-residential use unless the product was expressly sold for that use;
· Labor, electrician, contractor, scaffolding, lift rental, removal, reinstallation, wall or ceiling repair, or other incidental project costs, unless Dawn Lamps approved the cost in writing before it was incurred; or
· A problem that cannot be verified because the product, label, order information, or evidence is unavailable.
5. Installation Requirement
Hardwired lighting should be installed by a qualified electrician in accordance with the product instructions and applicable codes. The customer is responsible for confirming the electrical supply, junction box, structural support, dimmer, bulb, and installation environment are compatible.
6. Making a Warranty Claim
Email info@dawnlamps.com and provide:
· Order number and purchaser name;
· Product name or model;
· Date the issue was first observed;
· A clear description of the issue;
· Photos of the full fixture and the affected area;
· Video showing the problem when relevant;
· Photos of labels, driver information, bulbs, dimmer, wiring, or installation when requested; and
· A qualified electrician's findings when the issue may relate to installation or building wiring.
Do not discard the product or arrange a repair before receiving instructions. Costs incurred without prior written approval are not reimbursable.
7. Shipping for Warranty Service
For an approved claim, Dawn Lamps will determine the appropriate shipping method for parts, replacement, or return. We will cover reasonable shipping costs for the remedy we authorize. Expedited service requested by the customer may involve an additional charge.
8. Original Purchaser and Proof of Purchase
This warranty applies to the original purchaser and requires proof of purchase from dawnlamps.com. It is not transferable except where applicable law provides otherwise.
9. Other Legal Rights
This limited warranty gives specific rights and does not exclude other rights that may apply under state or local law.
10. Contact
Email: info@dawnlamps.com
Customer Service Hours: Monday-Friday, 9:00 AM-7:00 PM Pacific Time
