Ceramic Ginkgo Cascading A Branch Chandelier

Here are some details about our shipping services:

We offer free shipping on all orders. We ship only to USA for now.
Order delivery time = Order preparation time + transportation time

Tax:

Our products are tax included (customers do not need to pay tax) and shipping is free of charge

Caution:

Order preparation time：

1, All orders will take up to 1-3 working days to process before shipping. Please understand, thank you.

2, All orders will be shipped by expedited express without extra charge.

Transportation time:

Delivery to USA: 7~12working days.

Estimated total: 8–15 business days.

Shipping, Delivery and Deadlines

The stated shipping and delivery dates are estimates only and may be affected by a number of factors, including shipping method.
Cut-off times indicate when an order must be placed on a specific date before processing can begin, and varies by carrier.

Shipping and order confirmation

After placing your order, you will receive an email order confirmation and a second email after your order has shipped. Tracking number will be provided when available (tracking number will be activated within 24 hours). Due to differences in state tax laws, we cannot change the shipping address once an order has been placed. And orders that have already been placed or are in transit cannot be cancelled. Please understand, thank you. Therefore, please make sure that all your shipping information is correct before placing an order.

How can I track my order?

Our delivery times start from the moment the order is accepted and include a 24-hour period, your item will be processed and shipped within the business day. Please note: During the promotion period, this may take longer.
The moment the package leaves the warehouse, a tracking number will be sent to you with the contact information you provided. Using the tracking number, you can check for updates on the location of your package.
*Please note that the tracking number must be the same as the shipping service company.

If you are still unable to track your order, please contact dawnlamps.comCustomer Service for support:info@dawnlamps.com

Contact Information

For shipping, tracking, delivery, or package-related questions, contact:

Dawn Lamps
Operated by dawnlamps LLC

Company Address: 521 E 14th Ave, Unit 26, Denver, CO 80203, United States

Website: https://www.dawnlamps.com/
Email: info@dawnlamps.com
Phone: +1 314-203-4108
Customer Service Hours: Monday–Friday, 9:00 AM–7:00 PM Pacific Time

Please include your order number when contacting us about an existing shipment.

Last updated: August 21, 2026

Dawn Lamps, operated by dawnlamps LLC, provides the following limited warranty to the original purchaser of an eligible Dawn Lamps product.

1. Warranty Period

Eligible lighting fixtures are covered for two years from the carrier-confirmed delivery date. Replaceable light bulbs and other consumable items are not covered unless applicable law requires otherwise.

2. What Is Covered

The warranty covers a confirmed defect in materials or workmanship that appears during normal indoor residential use and after the product has been installed, used, and maintained in accordance with its instructions and applicable electrical and building codes.

3. What Is Not Covered

The warranty does not cover normal wear; normal variation in natural stone, glass, ceramic, wood, or handmade finishes; damage caused by improper installation, wiring, voltage, dimmers, bulbs, controls, modification, misuse, accident, impact, moisture, outdoor use, cleaning chemicals, power surges, or failure to follow instructions; cosmetic damage reported after installation; or labor, removal, installation, scaffolding, lift, electrician, contractor, or other third-party costs unless Dawn Lamps agrees otherwise in writing.

4. How to Make a Claim

Email info@dawnlamps.com with the order number, purchaser name, product name, a clear description of the issue, photographs of the complete product and affected area, and a short video if the concern involves electrical operation. We may request reasonable troubleshooting information before deciding the claim.

Do not continue to use or energize a product that appears electrically unsafe.

5. Available Remedies

After confirming a covered claim, Dawn Lamps will provide a reasonable remedy based on the circumstances. A remedy may include troubleshooting, replacement parts, repair, product replacement, an authorized return, or a refund where required. Dawn Lamps covers reasonable shipping costs for a remedy that we authorize for a confirmed covered defect.

Any replacement product or part is covered for the remainder of the original warranty period or any longer period required by law.

6. Consumer Rights

This limited warranty does not reduce or exclude any right or remedy that cannot be waived under applicable law.

7. Contact

Dawn Lamps
Operated by dawnlamps LLC

Company Address: 521 E 14th Ave, Unit 26, Denver, CO 80203, United States

Email: info@dawnlamps.com

Phone: +1 314-203-4108

Customer Service Hours: Monday–Friday, 9:00 AM–7:00 PM Pacific Time (PT)