Annulus Alabaster Round Chandelier 37‘’

Dawn lamps is mainly delivered through third-party cooperative companies. We often cooperate with shipping companies such as DHL,UPS.

Free shipping on all orders

The time period when you receive the goods is divided into processing time and delivery time.

Processing time: 7-20 working days

Delivery time: 7-15 working days


Note: 1. Out-of-stock items will be replenished and shipped immediately after arriving at our warehouse. For large items, if the package size exceeds 20" , we will use sea transportation, and the shipping time is 35-45 days. I hope you can understand.
2. Please provide a safe and reliable delivery destination. If you think it cannot be delivered safely, please provide an alternative address that can be delivered. If special shipping instructions are required for shipment, they must be indicated at the time of ordering.

International shipping: Dawn lamps support free shipping worldwide.

Items damaged in transit: carefully check the packaging for any visual damage. If you find that the goods are damaged, please do not accept or sign for it. Obtain damage notification from the shipper and notify Dawn lamps immediately. If the damage is hidden, please notify Dawn lamps within 24 hours of receiving the product.

Remote Area Surcharge

Free standard shipping applies to most addresses within the contiguous United States. However, deliveries to remote, rural, or limited-access locations may require an additional shipping surcharge due to carrier service limitations and increased transportation costs.

Remote locations may include, but are not limited to, Alaska, Hawaii, Puerto Rico, U.S. territories, islands, mountainous areas, and certain rural ZIP codes identified by the shipping carrier.

If an additional shipping fee applies to your order, our customer service team will contact you by email before shipment with the exact amount. We will not charge the additional fee or ship the order without your confirmation. You may choose to pay the surcharge or cancel the affected item for a full refund.

For oversized or heavy lighting fixtures, additional delivery charges may also apply based on the product’s dimensions, weight, destination, and required delivery service.

To confirm whether your address is subject to a remote-area surcharge, please contact us with your ZIP code before placing your order.

Track your order

After shipping from one of our warehouses, your tracking information will be sent via email. You can use FedEx, UPS, USPS websites to track your shipments. To speed up delivery, your order may be shipped from different locations, so you may receive multiple packages. There will be no additional shipping costs.



delivery time

The delivery time varies from product to product. Some of our products are shipped directly from the manufacturer, and it may take more than a week to ship. For questions about availability and delivery time, please refer to the shipping section on the product information page or send an email to info@dawnlamps.com



Refuse

If the customer refuses to deliver the goods, the customer shall bear all freight and purchase costs. When the customer refuses to ship the goods or cancels the order during the transportation of the goods, the freight and purchase costs to and from the destination will be deducted from the customer's refund.


Methods of transporting furniture and larger/heavier items
For items that meet the size and weight restrictions, we use UPS or FedEx. Standard truck freight is used for larger or heavier items. The trucking company will transport your goods on the "roadside". You need to accept delivery and unloading at home. You will be responsible for moving the inventory into the house and setting it up. We recommend that more than one person be present when your product arrives to ensure you get the help you need. Provide assembly instructions.

If the customer refuses to deliver the goods, the customer shall bear all freight and purchase costs. When the customer refuses to ship the goods or cancels the order during the transportation of the goods, the freight and purchase costs to and from the destination will be deducted from the customer's refund. We do not use trucks to transport goods to Canada, Alaska or Hawaii.



Car freight notice

In all car freight, the delivery service will notify you by phone at least 24 hours before delivery. Dawnlamps staff will indicate your contact number and delivery address on the bill of lading before shipment. When your order has been shipped and the freight dispatcher contacts you, please confirm (and specify if necessary) your shipping destination. They will arrange an approximate delivery time, usually within (4) four hours.



Note: If no one is home when you try to deliver, you will pay a re-delivery fee. Please make sure someone receives the order at the delivery destination.

If the delivery truck cannot reach your home, we may need to deliver your goods to the nearest reachable place, and you are responsible for providing door-to-door pickup services.

What if there is shipping damage?
If there is any shipping damage, please contact us within 48 hours. Shipping companies (such as UPS, FedEx, DHL) only accept shipping damage claims within one week of delivering the product. Therefore, if you do not contact us within a week, you will be responsible for any costs related to shipping damage.

If you have any requirements for more transportation, you can contact us at info@dawnlamps.com.

Our Tel:+1 314-203-4108.

Our Company:

For shipping, tracking, delivery, or package-related questions, contact:

Dawn Lamps
Operated by dawnlamps LLC

Company Address: 521 E 14th Ave, Unit 26, Denver, CO 80203, United States

Website: https://www.dawnlamps.com/
Email: info@dawnlamps.com
Phone: +1 314-203-4108
Customer Service Hours: Monday–Friday, 9:00 AM–7:00 PM Pacific Time

To return an item, please get in touch with info@dawnlamps.com.

We focus on the pursuit of product quality and efficient customer service. We are committed to providing a hassle-free buying experience for every customer. We offer our customers 30-day conditional return support. However, please make sure that your shipping address information is correct.

Note: Returns for personal reasons will be charged an additional fee, and only the product’s actual price will be refunded. For example, the cost of this product is $1000. After you return the product, we will charge 20%(=$200) (our additional fees such as our shipping, processing fees, etc.), so we refund $800 (the product’s actual price); thank you for your understanding.

For returned products that meet the following conditions, we will refund the actual price of the product in full
1. The product is returned within 30 days of receipt
2. All products and parts are packed together in the original packaging
3. they are in new condition and undamaged
4. the lamp products and shades must be wrapped in the original packaging (note that our bulbs are gifts and not covered by warranty)

We can accept your return, but we do not accept free returns for any reason. If there is a problem with the quality of our products, we sent the wrong one or missed it; we will refund the total amount or replace the product for free.

However, we are not responsible for the following reasons (hope you can understand, thank you.)

1. the product has been used (has been installed or assembled)
2. the product is not in the original packaging
3. the product is customized or ordered to your needs and is unique
4. Any item or style not listed on our website

Damaged / defective merchandise
Dawn lamps takes excellent care to ensure that the quality products we offer are packaged in such a way as to ensure safe delivery to you. Please scrutinize each product upon arrival. If you receive a damaged or defective item, please contact customer service at info@dawnlamps.com within 48 hours.
We will offer two options for you to choose from.
1. You can choose to return the product, and we will give you a full refund
2. You can choose to exchange the product or replace the part (we provide it for free). If the part is damaged, we will provide a free replacement. If the damage is severe, we will replace the product for free.

Caution
1. When you contact customer service, please be prepared to provide your order number and include the order number in the content.
2. Please do not discard broken or damaged items
3. Please save all packaging and boxes
4. If possible, please include photos of the product and packaging when sending an email to Customer Service to ensure that we are aware of the details.

How do I return a product?
We strive to make it as easy as possible for you. Please follow these three simple steps to return any part of your order by our return policy.

1. Process your return

Reply to your order confirmation email stating the item(s) you are returning. In addition, state the reason for the return and whether you need a refund or replacement product.
A customer service specialist will process your request and provide you with the correct return address. Note: If you ship the product to any other address, we will not refund you.

2. Packaging

Ensure that all parts of the returned product are entirely sealed in the original packaging, including all original packaging materials.

3. Shipping

Before shipping, please take pictures of the inside and outside of the package as a record to prove that the product is indeed in its original condition. We strongly recommend that you purchase insurance to protect packages returned to us from damage during shipping.
For shipping, please work with the shipping company of your choice to ship the product back to us. (You must pay the shipping cost first). (If the problem is related to product quality or damage during shipping, we will refund your shipping costs after confirming the problem). If you choose to sign for the shipment, please ensure that the freight forwarder allows us to sign for the load without any problems after their notification letter to renew the shipment.
After shipping, please take a photo of the receipt and waybill number and send it to us at info@dawnlamps.com.

Exchanges
Exchanges will be treated as returns and re-purchases. Customized items are not eligible for exchange.

Refunds
For returned items, we require 7-14 business days after receipt to inspect for damage and re-stocking. If a returned item arrives damaged or used, we will not refund it. Please allow up to 5 days for a refund to be completed, depending on the bank and credit card company you use.

We must receive the returned product before we can issue any refunds. Suppose we do not receive the product for any reason, such as the customer refusing to send the product back or refusing to accept the package, causing the shipping agent to destroy the package. In that case, we will not issue any refunds.

Order Cancellation
Customized products cannot be cancelled.
For non-customized orders, you can still cancel your order after this time as long as the product has not yet shipped.

If the order has not been over 24 hours, we will issue a full refund.

If the order has been over 24 hours and the customer needs to cancel the order and the product has not yet shipped, we will charge a 15% handling fee.

Once the product has shipped, the order cannot be canceled.

Product Warranty
All of our products come with a 2-year warranty, during which time we will provide free replacement parts for any quality problems that arise from proper use. For example, the lamps, you are installed indoors, but you must be installed outdoors, resulting in breakage, leakage we will not be responsible.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

If you have any questions, problems, or suggestions regarding your order or our website, please do not hesitate to contact us.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

We will get back to you as soon as possible. Please get in touch with us at

Email:info@dawnlamps.com

Our Tel:+1 314-203-4108.

Contact

Email: info@dawnlamps.com

Phone: +1 314-203-4108

Customer Service Hours: Monday–Friday, 9:00 AM–7:00 PM Pacific Time (PT)